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Requesting Technical Support

[Caruth, Arron]
Arron Caruth
Posts: 1699
Arron Caruth - 07:47am, Apr 3 2012


If you would like to request technical support via email from Alt-N Technologies please submit the support request form found at:


Alt-N also offers phone support and support agreements, for more information please check out or website at http://www.altn.com/Support/.


Alt-N Technologies

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Joseph Allison - Apr 3, 2017 4:50 pm (#2 Total: 5)  


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Joseph Allison
Posts: 1
MDaemon 13.5 has stopped receiving/sending mail from clients. It will send via World Client, but most mail is not getting in. Multi-pop email always is received at Mdeamon and some SMTP (on port 587) gets in but is eventually rejected ruing processing. Wondering if it's a port problem. Did a NMAP scan
check of ports from off-premise and got the following:

PORT STATE SERVICE25/tcp filtered smtp26/tcp open rsftp53/tcp filtered domain110/tcp open pop3143/tcp open imap366/tcp open odmr389/tcp filtered ldap465/tcp filtered smtps587/tcp filtered submission993/tcp filtered imaps995/tcp filtered pop3s2010/tcp filtered search3000/tcp open ppp4069/tcp filtered unknown

This began without any advance problems.

Email can be sent via World Client from any/all users, bt no email comes in. We have always used a smart host to receive mail if the server is down and it keeps trying to connect and deliver it. But now is hundreds of emails waiting, they dan't be delivered to Mdaemon.

Thanks for any suggestions


Piloo Patel - Sep 23, 2018 5:56 pm (#3 Total: 5)  


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Piloo Patel
Posts: 1
Export a list of all external domain recepients:

Is there a way of extracting/ exporting a list of all email addresses of all sent/recd external domains?

Craig Shine - Feb 27, 2019 7:15 pm (#4 Total: 5)  


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Craig Shine
Posts: 5

Outlook Connector

I recently installed the latest patch and now our Antivirus is no longer updating.

I have tried a few things, but no go.

Attached is a new log showing the failures.

Can you please check for me.

MDaemon Server (32-bit)
 SMTP/POP/IMAP server: v18.5.2
  Webmail HTTP server: v18.5.2
  Webmail DLL: v18.5.2
  MDaemon Instant Messenger client: v18.5.1
  Content filter server: v18.5.2
  Content filter DLL: v18.5.2
  Content filter GUI: v18.5.2
  Calendar API (MDCalendar.dll): v18.5.2
  Mailing list API (MDList.dll): v18.5.2
  Original "Flat-File" API (MDUser.dll): v18.5.2
  COM/DCOM API (MDUserCOM.dll): v18.5.2
  LDAP API (MDUserLDAP.dll): v18.5.2
  ODBC/SQL API (MDUserODBC.dll): v18.5.2
  SyncML (MDSyncML.dll): v18.5.2
  ClamAVPlugin.dll (ClamAVPlugin.dll): 18.5.2
  Dynamic Screening for MDaemon Messaging Server (DynScrn.dll):
  ActiveSync Mgmt Module for MDaemon Messaging Server (MDASMgmt.dll):
  AutoDiscovery Service for MDaemon Messaging Server (MDAutoDiscover.dll):
  MDPGP (mdpgp.dll): 18.5.2
  MDOP (mdop.dll): 1.3.8
  ActiveSync (MDAirSync.dll): v18.5.2.4
  NT/2K/XP utility API (NTUtil.dll): v18.5.2
  DKIM API (LibDKIM.dll): v1.0.21
  AntiSpam server daemon (MDSpamD): v3.41.0
  CalDAV/CardDAV (MDWebDAV.dll): v18.5.2
  XMPP server (WCXMPPServer.exe): v18.5.2
MDaemon AntiVirus:
  AV overall system: v18.5.2
  AV engine source: MDaemon Technologies, Ltd
  AV last virus update: 2019-02-21 21:36
  Outbreak Protection (MDOP.dll): v1.3.8
  RPD and Zero-Hour (ASAPSDK.dll): v8.0.122.0
MDaemon Connector:
  Plug-in: v5.6.1
Remote Administration Server:
  HTTP server: v18.5.2
Technical Information:
  Contact your local var/reseller for first-line support
  MDaemon support email: support@help.mdaemon.com
  MDaemon software sales: sales@help.mdaemon.com
  MDaemon web site: http://www.altn.com
  MDaemon Technologies, Ltd.
  4550 State Highway 360, Suite 100
  Grapevine, TX 76051
  MDaemon is a registered trademark of MDaemon Technologies, Ltd.
  MDaemon, copyright (c) 1996-2019, MDaemon Technologies, Ltd.
  SpamAssassin is a trademark of the Apache Software Foundation.
  SpamAssassin open source home page: http://spamassassin.apache.org
  This product includes software developed by the OpenSSL Project
  for use in the OpenSSL Toolkit (http://www.openssl.org/)
  This product includes software developed for the SyncML Reference
  Toolkit (http://sourceforge.net/projects/syncml-ctoolkit/)
  This product includes The Sentry Spelling-Checker Engine Copyright (c)
  1994-2003 Wintertree Software Inc.
  This product includes the Xceed Zip Compression Library Copyright (c)
  1994-2012 Xceed Software Inc.

MDaemon Server:
  License name: Craig Shine
  Company: Steve Cramer Products
  Email address: cshine@stevecramerproducts.com.au
  Phone number: 61 39587 1466
  Country: AU
  Registration key: 0EJU008-N704964-8FLR0LA
  Registered / PRO / 25 users
  259 days of software license renewal coverage remaining.
  Activation has been successfully performed.
MDaemon AntiVirus:
  Registered / 25 users
  259 days of virus definition updates remaining.
  Activation has been successfully performed.
MDaemon Connector:
  Registered / 6 users
  Software license renewal coverage expired on 2015-03-26.
  Contact sales_AU@help.mdaemon.com to renew.
  Activation has been successfully performed.
  MDaemon ActiveSync key missing or invalid.
Contact sales_AU@help.mdaemon.com for a valid one.

Craig Shine
P: 03 9587 1466
F: 03 9587 2016


AntiVirus Not Updating.csv (4 KB) (463 Downloads)

mahan sadeghi - Dec 5, 2019 12:31 am (#5 Total: 5)  


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mahan sadeghi
Posts: 1
i'm going to setup phplist for email marketing
server administrator give me the mdaemon user to use it in phplist can set all email except mdaemon to use in phplist . and all work fine checked my username and password with outlook . all semms correct the addministrator send me this log . that just when you connect from phplist . there is the bellow log in smt ( in ) session

Thu 2019-12-05 08:57:34.779: SMTP session terminated (Bytes in/out: 784/3327)
Thu 2019-12-05 08:57:34.779: ----------
Thu 2019-12-05 08:57:34.924: Session 077515; child 0001
Thu 2019-12-05 08:57:34.924: Accepting SMTP connection from to
Thu 2019-12-05 08:57:34.937: SSL negotiation successful (TLS 1.2, 256 bit key exchange, 256 bit AES encryption)
Thu 2019-12-05 08:57:34.938: --> 220 mail.xxxx.xxx ESMTP Thu, 05 Dec 2019 08:57:34 +0330
Thu 2019-12-05 08:57:34.938: * Socket error 590615 - The sender has finished using the connection and has initiated a shutdown.
Thu 2019-12-05 08:57:34.938: SMTP session terminated (Bytes in/out: 784/3242)
Thu 2019-12-05 08:57:34.938: ----------

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