Alt-N Discussion Groups MDaemon Discussion Groups MDaemon Support Archive

ActiveSync

Ever since upgrading to 19.5.0 and 19.5.1

I have random ActiveSync clients in outlook not reporting inbox messages.

Their whole inbox vanishes. If I remove the client in active sync it comes back. Then randomly vanishes sometimes twice a day sometimes once a week, Outlook 2016 and 2019.

(older msg: 1)

Arron.Caruth@mdaemon.com - Nov 13, 2019 9:42 am (#2 Total: 2)

Guest User

Posts: 1

Can you also send me a copy of the MDaemon\users\{domain}\{mailbox}\_ActiveSync\{DeviceId} directory for a user that has this issue?

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Arron Caruth
Vice President of Product Development
o: 817-601-3222 e: Arron.Caruth@mdaemon.com

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From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Arron Caruth (Arron.Caruth@mdaemon.com)
Sent: Wednesday, November 13, 2019 7:49 AM
To: md-support@mdaemon.com
Subject: [md-support] ActiveSync

Are there any errors in the AirSync log?

You can use the ActiveSync Log Viewer to make it easier to search for errors in the log. To run the log viewer go to C:\MDaemon\ASLogViewer and double click ASLogViewer.exe. By default it only shows sessions with errors or warnings.

Does Outlook show any errors?

Can you send me the entire AirSync log that includes a time period when this has happened? Also, please include the username for the user having the issue. Please send the information to arron@altn.com.

From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Derick Mahipaul (lists-md-support@mdaemon.com)
Sent: Wednesday, November 13, 2019 6:59 AM
To: md-support@altn.com
Subject: [md-support] ActiveSync

View/reply at ActiveSync

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support and discussion.  MDaemon staff members may participate in the 
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support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
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