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Troubleshooting Webmail issues using log files

[Ransted, James]
James Ransted
Newbie
Newbie
Posts: 1
James Ransted - 06:58am, Nov 27 2019

Hello,

I am trying to troubleshoot an issue with Worldclient and going through the Mdaemon logs.

We have logging fully enabled, including Log full WC/HTTP/IM activity but I don't see any webmail.log.

Could the information I need be in the worldclient.log or http.logs instead?

The users are occasionally navigating to Inbox folders which fail to load and don't show any emails. They sign out and back in to Worldclient and receive the error 'your account is still busy processing, please try again later'.

Should I restart the WorldClient service so that the webmail.log file starts to be generated?

Thanks,
James

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Marlon B - Dec 4, 2019 11:14 am (#1 Total: 1)  

 

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Marlon B
Newbie
Newbie
Posts: 34
Hello,

Depending on what version of MDaemon you are running the log for the WorldClient will be named Worldclient.log or Webmail.log.

So if you are running an older version of MDaemon the correct log would be the Worldclient.log.

If you need any assistance troubleshooting the issue please feel free to open a support request here:

https://www.altn.com/Support/RequestSupport/



Marlon

Technical Application Support



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