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Strange behavior

[Rasca, Luca]
Luca Rasca
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Posts: 20
Luca Rasca - 04:03am, Apr 22 2021

Hello, do you have an idea why a bunch of email has been moved from the Inbox folder to the Deleted folder without Subjec, sender e receiver information in them as shown in the attachement? They arrived correctly (as I can see in Mailstore) but then they have been moved. The customer told me he didnt delete them. I suspect that the problem was the customer's Iphone email client that has sent some strange Imap command. Is is plausible?
Unfortunally the Imap log wasn't active.

Thanks

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Arron Caruth - Apr 22, 2021 7:41 am (#1 Total: 1)  

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What version of MDaemon is being used?
 
Are there any LCK files being left on disk in the MDaemon\LockFiles\ directory?  LCK files should be getting created and removed by MDaemon, but I wouldn't expect any LCK files to be on disk for more than a few minutes.  
 
Does the user use webmail?  Or are they only using IMAP and ActiveSync?  If they are using webmail, does the log show the messages being deleted?
 
Anything is possible at this point, does the ActiveSync log show the messages being deleted or moved?
 
 
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On Thu, 22 Apr 2021 04:03:34 -0500, "lists-md-support@mdaemon.com (Luca Rasca)" <lists-md-support@mdaemon.com> wrote:
Hello, do you have an idea why a bunch of email has been moved from the Inbox folder to the Deleted folder without Subjec, sender e receiver information in them as shown in the attachement? They arrived correctly (as I can see in Mailstore) but then they have been moved. The customer told me he didnt delete them. I suspect that the problem was the customer's Iphone email client that has sent some strange command? Is is plausible?
Unfortunally the Imap log wasn't active.

Thanks

Attachment: No_Subject.png

 
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