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Outlook Connector can't connect

[Zwaan, Jacques van der]
Jacques van der…
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Posts: 13
Jacques van der Zwaan - 04:32am, May 12 2021

Hello,

I am experiencing a problem with Outlook Connector 7. When I configure this under mu Outlook (version 2016, x86) and test the account settings/retrieve, I get the message that the connection to the server is successful. But when I start Outlook, I get the message that Outlook can't connect to the server. This is strange because when configuring the account under OC, it shows that the connection is OK, but when starting Outlook, it isn't.

I completely removed the account and configured it again, without any luck. Also removing OC and reinstall doesn't help.

OC for the account is enabled, so that isn't the problem as well (also disabled en re-enabled it without luck).

When I configure the account as IMAP, the connection is OK and everything works. But because of calendars etc. I need OC.

What can cause this issue and how can I solve this?

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Marlon B - May 14, 2021 11:30 am (#1 Total: 3)  

 

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Marlon B
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Posts: 39
Hello,

Was this an account that was set up on this client previously or is this a new account that you are setting up for the first time? Have you tried to set up the account on a different machine or setup a different account on this machine? If so what were the results?

Sometimes Dynamic Screening can cause similar issues however you mentioned that you are able to connect fine using IMAP on the same Outlook client correct? I would clear out the Dynamic Blacklist entries just to be sure.

Have you confirmed that the specific account with the issue has the Outlook Connector access enabled? You can check this by going to "Accounts/Account Manager/*select the user's account/Mail Services and make sure that "...enable MDaemon Connector access (requires IMAP)" is checked.

If after doing so you continue to have this issue please open a support case here:

https://www.altn.com/Support/RequestSupport/

Also please include a copy of the MDaemon-YYYY-MM-DD-MDaemon-Connector.log as well as the name account that is having the issue. Thank you.



Marlon

MDaemon Technologies

Technical Application Support

Jacques van der Zwaan - May 20, 2021 1:59 am (#2 Total: 3)  

 

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Jacques van der…
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Newbie
Posts: 13
Hello Marlon,

I've created a support request concerning this issue.

Marlon B - Jun 1, 2021 12:19 pm (#3 Total: 3)  

 

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Marlon B
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Newbie
Posts: 39
Hello,

Thank you. We will continue troubleshooting through the support request.



Marlon

MDaemon Technologies

Technical Application Support



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