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"AntiVirus engine NOT installed"

[Miloradovic, Zoran]
Zoran Miloradov…
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Zoran Miloradovic - 04:33pm, Feb 12 2022
Blue Sky I.T. Services

Following a hard drive crash, I have re-installed the latest version of Mdamon (v21.5.2) over the top of our existing Mdaemon installation which was 19.5. I am unable to get AntiVirus to run for some reason.

The Anti-Virus registration key is present but is greyed out.
The message reads "AntiVirus engine NOT installed.", but I cannot see any options on how to install it.

When I click on Security | AntiVirus, I get the message that:
Mdaemon AntiVirus licence is missing, invalid, or expired.

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Arron Caruth - Feb 12, 2022 7:58 pm (#1 Total: 2)  

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Posts: 1
Can you send me a copy of the entire MDaemon\License directory?  Please send it to me privately at arron.caruth@mdaemon.com.  

Are there any errors in MDaemon's system log when MDaemon starts?

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
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On Sat, 12 Feb 2022 16:33:22 -0500, "lists-md-anti-virus@mdaemon.com (Zoran Miloradovic)" <lists-md-anti-virus@mdaemon.com> wrote:
Following a hard drive crash, I have re-installed the latest version of Mdamon (v21.5.2) over the top of our existing Mdaemon installation which was 19.5. I am unable to get AntiVirus to run for some reason.

The Anti-Virus registration key is present but is greyed out.
The message reads "AntiVirus engine NOT installed.", but I cannot see any options on how to install it.


View/reply at "AntiVirus engine NOT installed"
--MD-AV-PLUGIN-------------------------------------------------------
This list is for questions and discussion about AntiVirus plugins for
MDAEMON. To unsubscribe from this mailing list send an email to 
md-av-plugin-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!------------------------------------------------

---------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user 
support and discussion.  MDaemon staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
---------------------------------------------------------------------

--MD-AV-PLUGIN-------------------------------------------------------
This list is for questions and discussion about AntiVirus plugins for
MDAEMON. To unsubscribe from this mailing list send an email to
md-av-plugin-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!------------------------------------------------

---------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user
support and discussion.  MDaemon staff members may participate in the
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
---------------------------------------------------------------------

Arron Caruth - Feb 16, 2022 11:01 am (#2 Total: 2)  

Guest User  

Photo of Author
Posts: 1
In case anyone else is having this issue, I believe it was caused by the installation not completing after rebuilding the hard drive.  There were keys missing from the registry that the software needs in order to run.  Running the installer again should recreate the necessary 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
Simple Secure Email

Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
Sent using the MDaemon Email Server

On Sat, 12 Feb 2022 18:58:25 -0600, "Arron Caruth" <Arron.Caruth@mdaemon.com> wrote:
Can you send me a copy of the entire MDaemon\License directory?  Please send it to me privately at arron.caruth@mdaemon.com.  

Are there any errors in MDaemon's system log when MDaemon starts?

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
Simple Secure Email

Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
Sent using the MDaemon Email Server

On Sat, 12 Feb 2022 16:33:22 -0500, "lists-md-anti-virus@mdaemon.com (Zoran Miloradovic)" <lists-md-anti-virus@mdaemon.com> wrote:
Following a hard drive crash, I have re-installed the latest version of Mdamon (v21.5.2) over the top of our existing Mdaemon installation which was 19.5. I am unable to get AntiVirus to run for some reason.

The Anti-Virus registration key is present but is greyed out.
The message reads "AntiVirus engine NOT installed.", but I cannot see any options on how to install it.


View/reply at "AntiVirus engine NOT installed"
--MD-AV-PLUGIN-------------------------------------------------------
This list is for questions and discussion about AntiVirus plugins for
MDAEMON. To unsubscribe from this mailing list send an email to 
md-av-plugin-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!------------------------------------------------

---------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user 
support and discussion.  MDaemon staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
---------------------------------------------------------------------
--MD-AV-PLUGIN-------------------------------------------------------
This list is for questions and discussion about AntiVirus plugins for
MDAEMON. To unsubscribe from this mailing list send an email to 
md-av-plugin-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!------------------------------------------------

---------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user 
support and discussion.  MDaemon staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
---------------------------------------------------------------------

--MD-AV-PLUGIN-------------------------------------------------------
This list is for questions and discussion about AntiVirus plugins for
MDAEMON. To unsubscribe from this mailing list send an email to
md-av-plugin-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!------------------------------------------------

---------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user
support and discussion.  MDaemon staff members may participate in the
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
---------------------------------------------------------------------



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