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Majority amount of emails started going in to the holding queue after new update.

[Karpas, Andrius]
Andrius Karpas
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Posts: 20
Andrius Karpas - 03:35am, Jun 3 2020

Majority amount of emails started going into the holding queue after the new update of the MDaemon server. any ideas what could cause an issue and how to resolve it?

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Arron Caruth - Jun 3, 2020 7:11 am (#1 Total: 12)  

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What version of MDaemon are you running?

 

What are the errors that are causing the messages to be going into the holding queue?  Check the inbound SMTP, Antivirus, and antispam logs for errors.

 

If it is an antivirus error, has a update of the virus definitions been completed?

 

 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
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From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of lists-discuss@mdaemon.com (Andrius Karpas)
Sent: Wednesday, June 3, 2020 3:36 AM
To: discuss List Member <discuss@mdaemon.com>
Subject: [discuss] Majority amount of emails started going in to the holding queue after new update.

 

Majority amount of emails started going into the holding queue after the new update of the MDaemon server. any ideas what could cause an issue and how to resolve it?


View/reply at Majority amount of emails started going in to the holding queue after new update.

 
 
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Replies to this message
  • Andrius Karpas (Jun 4, 2020 2:51 am)
  • Andrius Karpas (Jun 4, 2020 3:16 am)
  • Andrius Karpas (Jun 4, 2020 8:08 am)


  • Andrius Karpas - Jun 4, 2020 2:51 am (#2 Total: 12)  

     

    Photo of Author
    Andrius Karpas
    Newbie
    Newbie
    Posts: 20
    Replying to: Arron Caruth (Jun 3, 2020 7:11 am)
    What version of MDaemon are you running?&nbsp;What are the errors that are causing the messages to be going into the...

    I believe this is the problem as loads of these errors.

    Wed 2020-06-03 08:59:49.491: MDaemon AntiVirus processing c:/mdaemon/queues/local/md50010807807.msg...
    Wed 2020-06-03 08:59:49.491: * Message return-path: support@worksmart.ie
    Wed 2020-06-03 08:59:49.491: * Message from: lfh_prtg@worksmart.ie
    Wed 2020-06-03 08:59:49.491: * Message to: support@fitzgeraldgroup.ie
    Wed 2020-06-03 08:59:49.491: * Message subject: [LFG PRTG] Email Mailserver POP (POP3) Down (Connection refused Socket Error # 10061 Connection refused. (socket error # 10061))
    Wed 2020-06-03 08:59:49.491: * Message ID: (DBAPR03MB6663C23C97779165E43D9DA78C880@DBAPR03MB6663.eurprd03.prod.outlook.com)
    Wed 2020-06-03 08:59:49.491: Start MDaemon AntiVirus results (Cyren AV) (ClamAV)
    Wed 2020-06-03 08:59:49.491: * Error: Virus scanner reports invalid condition
    Wed 2020-06-03 08:59:49.491: * Error: Could not load AntiVirus dll
    Wed 2020-06-03 08:59:49.493: * Message moved to c:/mdaemon/queues/holding/md50000359898.msg
    Wed 2020-06-03 08:59:49.493: End of MDaemon AntiVirus results

    Andrius Karpas - Jun 4, 2020 3:16 am (#3 Total: 12)  

     

    Photo of Author
    Andrius Karpas
    Newbie
    Newbie
    Posts: 20
    Replying to: Arron Caruth (Jun 3, 2020 7:11 am)
    What version of MDaemon are you running?&nbsp;What are the errors that are causing the messages to be going into the...

    This is other error:

    Wed 2020-06-03 23:50:11.575: MDaemon AntiVirus processing c:/mdaemon/queues/local/md50010810435.msg...
    Wed 2020-06-03 23:50:11.575: * Message return-path: feedback@service.alibaba.com
    Wed 2020-06-03 23:50:11.575: * Message from: feedback@service.alibaba.com
    Wed 2020-06-03 23:50:11.575: * Message to: eddie@fitzgeraldgroup.ie
    Wed 2020-06-03 23:50:11.575: * Message subject: [Alibaba Reply Notification] Nora Chan has replied you
    Wed 2020-06-03 23:50:11.575: * Message ID: 66c9b68d-e1cc-4706-b13d-c7dbe5ab83e4-0
    Wed 2020-06-03 23:50:11.575: Start MDaemon AntiVirus results (Cyren AV) (ClamAV)
    Wed 2020-06-03 23:50:11.575: * Error: Virus scanner reports invalid condition
    Wed 2020-06-03 23:50:11.575: * Error:
    Wed 2020-06-03 23:50:11.577: * Message moved to c:/mdaemon/queues/holding/md50000360795.msg
    Wed 2020-06-03 23:50:11.577: End of MDaemon AntiVirus results

    Andrius Karpas - Jun 4, 2020 8:08 am (#4 Total: 12)  

     

    Photo of Author
    Andrius Karpas
    Newbie
    Newbie
    Posts: 20
    Replying to: Arron Caruth (Jun 3, 2020 7:11 am)
    What version of MDaemon are you running?&nbsp;What are the errors that are causing the messages to be going into the...

    v19.5.5 version Mdeamon. MDeamon Antivirus: v19.0.3 The problem started after the last upgrade to v19.5.5 where was a strange thing that upgrade hanged for about 25min so we had to restart server. After restart email started going to holding queue.

    Advise how to fix this is very appreciated!

    Arron Caruth - Jun 4, 2020 10:33 am (#5 Total: 12)  

    Guest User  

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    Posts: 1

    Looks to me like the install didn’t complete.  The AV version is still 19.0.3, it should be 19.5.5. 

     

    I’d suggest running the installer for MD 19.5.5 again.  When you run it make sure you are logged into the machine as an administrator and right click on the installer and select run as Administrator.

     

    If the install hangs again, please send me a copy of the install.log file from the MDaemon\app directory.

     

    --
    Arron Caruth
    Vice President of Product Development
    o: 817-601-3222    e: Arron.Caruth@mdaemon.com

    MDaemon Technologies
    Simple Secure Email
    Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
    Sent using the MDaemon Email Server

    From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of lists-discuss@mdaemon.com (Andrius Karpas)
    Sent: Thursday, June 4, 2020 8:08 AM
    To: discuss List Member <discuss@mdaemon.com>
    Subject: [discuss] Majority amount of emails started going in to the holding queue after new update.

     

    v19.5.5 version Mdeamon. MDeamon Antivirus: v19.0.3 The problem started after the last upgrade to v19.5.5 where was a strange thing that upgrade hanged for about 25min so we had to restart server. After restart email started going to holding queue.

    Advise how to fix this is very appreciated!


    View/reply at Majority amount of emails started going in to the holding queue after new update.

     
     
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    Andrius Karpas - Jun 9, 2020 3:17 am (#6 Total: 12)  

     

    Photo of Author
    Andrius Karpas
    Newbie
    Newbie
    Posts: 20
    Hello, I have tried to run the installation again with an administrative account and elevated access. Result is the same got stuck at 99%.
    The log file is 22MB size, zipped 3MB size both times it says too big.
    So I copy-paste a part of the log where I think the problems come from.
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/api-ms-win-crt-time-l1-1-0.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 21896 | 4ac46f06
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/api-ms-win-crt-utility-l1-1-0.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 19864 | fbc0bdf
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/concrt140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 333632 | 74e1a96
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamav.dll | 03-22-2020 | 21:53:50 | 0.101.2.0 | 10033664 | 7fdcb87f
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamunrar.dll | 03-22-2020 | 21:53:50 | 5.60.100.2736 | 309248 | a862afd3
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamunrar_iface.dll | 03-22-2020 | 21:53:50 | 0.101.2.0 | 19456 | dcf69d87
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/mspack.dll | 03-22-2020 | 21:53:50 | | 75776 | 13bd4299
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/msvcp140.dll | 03-22-2020 | 21:53:50 | 14.16.27012.6 | 627440 | 2bb664ab
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/pthreads.dll | 03-22-2020 | 21:53:50 | | 53760 | 1c7736c9
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/ucrtbase.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 993592 | 5c80a21b
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/vccorlib140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 395592 | ee71a7f4
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/vcruntime140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 87880 | 1b1ec9cf
    Preserve Existing: Following file not copied.
     File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/conf/clamd.conf
    Preserve Existing: Following file not copied.
     File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/conf/freshclam.conf
    Installation Aborted!
    User Rights: Admin

    Arron Caruth - Jun 9, 2020 7:38 am (#7 Total: 12)  

    Guest User  

    Photo of Author
    Posts: 1

    Check the permissions on the MDaemon\SecurityPlus\ClamAVPlugin\Conf directory.  Does the user that the install is running as have full control?

     

    Is the freshclam.conf file set to read only?  Does the user that the install is running as have full control of the file?

     

    What OS is this on?

    --
    Arron Caruth
    Vice President of Product Development
    o: 817-601-3222    e: Arron.Caruth@mdaemon.com

    MDaemon Technologies
    Simple Secure Email
    Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
    Sent using the MDaemon Email Server

    From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of lists-discuss@mdaemon.com (Andrius Karpas)
    Sent: Tuesday, June 9, 2020 3:18 AM
    To: discuss List Member <discuss@mdaemon.com>
    Subject: [discuss] Majority amount of emails started going in to the holding queue after new update.

     

    Hello, I have tried to run the installation again with an administrative account and elevated access. Result is the same got stuck at 99%.
    The log file is 22MB size, zipped 3MB size both times it says too big.
    So I copy-paste a part of the log where I think the problems come from.
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/api-ms-win-crt-time-l1-1-0.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 21896 | 4ac46f06
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/api-ms-win-crt-utility-l1-1-0.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 19864 | fbc0bdf
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/concrt140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 333632 | 74e1a96
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamav.dll | 03-22-2020 | 21:53:50 | 0.101.2.0 | 10033664 | 7fdcb87f
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamunrar.dll | 03-22-2020 | 21:53:50 | 5.60.100.2736 | 309248 | a862afd3
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamunrar_iface.dll | 03-22-2020 | 21:53:50 | 0.101.2.0 | 19456 | dcf69d87
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/mspack.dll | 03-22-2020 | 21:53:50 | | 75776 | 13bd4299
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/msvcp140.dll | 03-22-2020 | 21:53:50 | 14.16.27012.6 | 627440 | 2bb664ab
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/pthreads.dll | 03-22-2020 | 21:53:50 | | 53760 | 1c7736c9
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/ucrtbase.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 993592 | 5c80a21b
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/vccorlib140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 395592 | ee71a7f4
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/vcruntime140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 87880 | 1b1ec9cf
    Preserve Existing: Following file not copied.
     File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/conf/clamd.conf
    Preserve Existing: Following file not copied.
     File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/conf/freshclam.conf
    Installation Aborted!
    User Rights: Admin


    View/reply at Majority amount of emails started going in to the holding queue after new update.

     
     
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    Arron Caruth - Jun 9, 2020 8:42 am (#8 Total: 12)  

    Guest User  

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    Posts: 1

    Can you also zip the install.log and email it to me off list?

     

    --
    Arron Caruth
    Vice President of Product Development
    o: 817-601-3222    e: Arron.Caruth@mdaemon.com

    MDaemon Technologies
    Simple Secure Email
    Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
    Sent using the MDaemon Email Server

    From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of Arron Caruth
    Sent: Tuesday, June 9, 2020 7:38 AM
    To: discuss List Member <discuss@mdaemon.com>
    Subject: [discuss] Majority amount of emails started going in to the holding queue after new update.

     

    Check the permissions on the MDaemon\SecurityPlus\ClamAVPlugin\Conf directory.  Does the user that the install is running as have full control?

     

    Is the freshclam.conf file set to read only?  Does the user that the install is running as have full control of the file?

     

    What OS is this on?

    --
    Arron Caruth
    Vice President of Product Development
    o: 817-601-3222    e: Arron.Caruth@mdaemon.com

    MDaemon Technologies
    Simple Secure Email
    Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
    Sent using the MDaemon Email Server

    From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of lists-discuss@mdaemon.com (Andrius Karpas)
    Sent: Tuesday, June 9, 2020 3:18 AM
    To: discuss List Member <discuss@mdaemon.com>
    Subject: [discuss] Majority amount of emails started going in to the holding queue after new update.

     

    Hello, I have tried to run the installation again with an administrative account and elevated access. Result is the same got stuck at 99%.
    The log file is 22MB size, zipped 3MB size both times it says too big.
    So I copy-paste a part of the log where I think the problems come from.
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/api-ms-win-crt-time-l1-1-0.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 21896 | 4ac46f06
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/api-ms-win-crt-utility-l1-1-0.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 19864 | fbc0bdf
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/concrt140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 333632 | 74e1a96
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamav.dll | 03-22-2020 | 21:53:50 | 0.101.2.0 | 10033664 | 7fdcb87f
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamunrar.dll | 03-22-2020 | 21:53:50 | 5.60.100.2736 | 309248 | a862afd3
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/libclamunrar_iface.dll | 03-22-2020 | 21:53:50 | 0.101.2.0 | 19456 | dcf69d87
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/mspack.dll | 03-22-2020 | 21:53:50 | | 75776 | 13bd4299
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/msvcp140.dll | 03-22-2020 | 21:53:50 | 14.16.27012.6 | 627440 | 2bb664ab
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/pthreads.dll | 03-22-2020 | 21:53:50 | | 53760 | 1c7736c9
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/ucrtbase.dll | 03-22-2020 | 21:53:50 | 10.0.10586.15 | 993592 | 5c80a21b
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/vccorlib140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 395592 | ee71a7f4
    File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/vcruntime140.dll | 03-22-2020 | 21:53:50 | 14.0.24215.1 | 87880 | 1b1ec9cf
    Preserve Existing: Following file not copied.
     File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/conf/clamd.conf
    Preserve Existing: Following file not copied.
     File Copy: C:/MDaemon/SecurityPlus/ClamAVPlugin/conf/freshclam.conf
    Installation Aborted!
    User Rights: Admin


    View/reply at Majority amount of emails started going in to the holding queue after new update.

     
     
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    Replies to this message
  • Andrius Karpas (Jun 9, 2020 12:04 pm)


  • Andrius Karpas - Jun 9, 2020 12:04 pm (#9 Total: 12)  

     

    Photo of Author
    Andrius Karpas
    Newbie
    Newbie
    Posts: 20
    Replying to: Arron Caruth (Jun 9, 2020 8:42 am)
    Can you also zip the install.log and email it to me off list?&nbsp;--Arron CaruthVice President of Product Developmento: 817-601-3222&nbsp; &nbsp;&nbsp;e:...

    Hi,
    SecurityPlus directory - read-only
    ClamAVPlugin directory - read-only
    Conf directory - read-only

    clamd.conf and freshclam.conf are normal (not read-only). Installing account is "administrator" and has full control of both files.

    OS- Windows Server 2012R2

    I have sent you zipped install.log file via email.

    Warm regards!

    [Last Editor: Andrius Karpas, Jun 9, 2020 12:25 pm. Total Edits: 2]

    Arron Caruth - Jun 9, 2020 12:35 pm (#10 Total: 12)  

    Guest User  

    Photo of Author
    Posts: 1

    I don’t think this is going to fix it, but if you remove the read-only flag from the directories, is the install able to complete?

     

    If you move the entire ClamAVPlugin directory and then run the install, does it complete?

     

    What is the error you get on screen when the install fails?

     

     

    --
    Arron Caruth
    Vice President of Product Development
    o: 817-601-3222    e: Arron.Caruth@mdaemon.com

    MDaemon Technologies
    Simple Secure Email
    Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
    Sent using the MDaemon Email Server

    From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of lists-discuss@mdaemon.com (Andrius Karpas)
    Sent: Tuesday, June 9, 2020 12:05 PM
    To: discuss List Member <discuss@mdaemon.com>
    Subject: [discuss] Majority amount of emails started going in to the holding queue after new update.

     

    Hi,
    SecurityPlus directory - read-only
    ClamAVPlugin directory - read-only
    Conf directory - read-only

    clamd.conf and freshclam.conf are normal (not read-only). Installing account is "administrator" and has full control of both files.


    View/reply at Majority amount of emails started going in to the holding queue after new update.

     
     
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    products.  To unsubscribe from this mailing list send an email to
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    Replies to this message
  • Andrius Karpas (Jun 9, 2020 2:13 pm)


  • Andrius Karpas - Jun 9, 2020 2:13 pm (#11 Total: 12)  

     

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    Andrius Karpas
    Newbie
    Newbie
    Posts: 20
    Replying to: Arron Caruth (Jun 9, 2020 12:35 pm)
    I don&#8217;t think this is going to fix it, but if you remove the read-only flag from the directories, is...

    Thank you for all your advises to fix this problem, looks like job is done and fixed.
    What I did I have renamed ClamAVPlugin folder to ClamAVPligin.Old and ran installation, so all went good and new folder has been recreated. And looks like holding queue is empty for the last 10min I'll keep monitoring but looks ok now.
    And again thank you a million.

    Warm regards!

    Arron Caruth - Jun 9, 2020 2:23 pm (#12 Total: 12)  

    Guest User  

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    Posts: 1

    I’m glad you were able to get it resolved!

     

     

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    From: discuss@mdaemon.com [mailto:discuss@mdaemon.com] On Behalf Of lists-discuss@mdaemon.com (Andrius Karpas)
    Sent: Tuesday, June 9, 2020 2:14 PM
    To: discuss List Member <discuss@mdaemon.com>
    Subject: [discuss] Majority amount of emails started going in to the holding queue after new update.

     

    Thank you for all your advises to fix this problem, looks like job is done and fixed.
    What I did I have renamed ClamAVPlugin folder to ClamAVPligin.Old and ran installation, so all went good and new folder has been recreated. And looks like holding queue is empty for the last 10min I'll keep monitoring but looks ok now.
    And again thank you a million.

    Warm regards!


    View/reply at Majority amount of emails started going in to the holding queue after new update.

     
     
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