Outlook Won't Start?

Hello,

I’m sorry to hear that you are having so many issues after upgrading to MDaemon 19.5 and I’ve been under similar stress before when the mail server isn’t working.

We recently had issues with updates released by Microsoft causing Outlook to crash on startup.  Microsoft has released additional updates that should fix the issue.

In regards to Outlook crashing while synching, are you using the option to download headers only?  If you are not, please try it.

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Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

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From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Jim Aguiar (lists-md-support@mdaemon.com)
Sent: Sunday, November 3, 2019 8:21 PM
To: md-support@altn.com
Subject: [md-support] Outlook Won't Start?

I haven't quite put my finger on it but after a recent Outlook update it seems like any manipulation of the MD connector causes Outlook to not start. Sometimes I can fix it with a reboot. Sometimes I can fix it with applying Office updates. Sometimes I can use Microsoft's SARA tool or repairing office from the control panel to resolve the issue.

I am at the point where I expect the problem but I can't quite reproduce it on demand. It is driving me NUTS. It feels like MC is flaky. I can hook all the users up by IMAP - but my need is a shared calendar. If I can find an alternative to the MD shared calendar I can bail on the MC.

Anyway, just throwing this out there because I am crazy stressed and generally toast for a number of reasons and the mdaemon flakiness is causing me significant distress.

As I write this I am trying to reset my personal outlook/MC connection because 19.5 disabled the MC by default and I was using my personal machine to debug the issue. I removed my MC profile on Outlook and add it back. I have YEARS of email on there and it KEEPS FRIGGIN HANGING during sync. I will offering an apology for being overly emotional at the moment: but this sucks. MC keep hanging during re-sync and I need to keep closing and continuing, just like I used to have to do. This update to 19.5 required me to reboot my server. WTF? Rebooting == downtime. The reboot exposed a hardware issue (yay?) that left me offline for two days. Once back online I find MC no longer works. Once I figure out why I try to resync and I can't. I start working on user machines and it is a nightmare. One might work, another might not. What is with the flakiness? It would appear to use standard ports? I am not pleased.

I have been using MDaemon (alt-n) products for over twenty years and just re-upped my mdaemon license. Gluten for punishment, perhaps?

Apologies, alt-n/mdaemon. As I mentioned I am overly emotional at the moment and frustrated. I just want the software to work and it is not happening. Can we not ask dumbass users, "A new version of mdaemon connector is available, would you like to cause problems?" Understand that I am approaching this as an enterprise/managed product and users are dumb. Don't ask them any questions and make the product work.

While I have been writing this I have had to hard restart outlook several times because it keeps locking up during sync like it used to.

Please. Do better.

View/reply at Outlook Won't Start?

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