ActiveSync error

Scott Silveira - 10:15am, Mar 2 2020

Hi, 

Two of our users are getting the following error in the AirSync log file: 

Mon 2020/03/02 10:05:00.161: Info, [D8CFC4DA] 0x41338400 400/Bad Request: Device must be re-configured to honor protocol restrictions 

They are both Android users. One is using Outlook, one the native email client.  Email is not working on these phones. 

We just upgraded to v19.5.4. 

Can you provide more information on this error and maybe a possible resolution? 

Thanks