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Help! Several MDaemon installations crash simultaneously since 13.30 UTC

[Talamanca, Stefano]
Stefano Talaman…
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Stefano Talamanca - 10:03am, Mar 29 2020

Hello All,

Since about one hour and a half, several MDaemon 18.x and 19.x are crashing every few minutes with the following error:

Faulting application name: MDaemon.exe, version: 18.5.4.0, time stamp: 0x5e76b232
Faulting module name: asapsdk64.dll, version: 8.0.122.0, time stamp: 0x56895605
Exception code: 0xc0000005
Fault offset: 0x00000000001f0927
Faulting process id: 0x15e4
Faulting application start time: 0x01d605da7bd5c61d
Faulting application path: C:\MDaemon\App\MDaemon.exe
Faulting module path: C:\MDaemon\SecurityPlus\asapsdk64.dll
Report Id: be9229a0-71cd-11ea-80e2-005056bfd461
Faulting package full name:
Faulting package-relative application ID:

Upgrading to latest version of MDaemon and Antivir Signatures did not help. The only thing that works sio far is renaming C:\MDaemon\SecurityPlus\asapsdk64.dll which I suspects disables the antivirus.

Any idea?

Thank you,

Stefano

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Stefano FigĂ -Talamanca


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Tyby M - Mar 29, 2020 11:10 am (#2 Total: 13)  

 

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Tyby M
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Posts: 3

MDaemon
SecurityPlus
WebAdmin
Arron, subscribe to this one.

At least 4 different installs crashing every 1-5 minutes, with the same error as above.

MDaemon 18.5.2 and above, Windows 2008 Server and above (2016, 2019). All Standard server.

Disabling AV / ClamAV not helping.

Updating MDaemon / AV not helping.

One old testing with 12.x NOT crashing (not yet, at least).

Thank you!

TM

Enea Lovato - Mar 29, 2020 11:29 am (#3 Total: 13)  

 

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Enea Lovato
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Posts: 10
Hi, same issue here; many different installation 19+
MD 19.5.5 64bit

MDaemon.exe
   19.5.5.0
   5e782a11
   asapsdk64.dll
   8.2.0.10
   5c465586
   c0000005
   000000000013b2f2
   c78
   01d605e278afd4ec
   E:\MDaemon\App\MDaemon.exe
   E:\MDaemon\SecurityPlus\asapsdk64.dll
   bacb3450-71d5-11ea-9285-005056a36106

Erik Moons - Mar 29, 2020 11:31 am (#4 Total: 13)  

 

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Erik Moons
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Posts: 2
Same problem here, disabling outbreak protection seems to be a workaround for now.

Thx

Tyby M - Mar 29, 2020 11:33 am (#5 Total: 13)  

 

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Tyby M
Newbie
Newbie
Posts: 3

MDaemon
SecurityPlus
WebAdmin
Disabling Outbreak Protection seems to work also here, no crash for last 20+ minutes.

Thank you!

TM

Timothy W. Jonas - Mar 29, 2020 11:37 am (#6 Total: 13)  

 

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Timothy W. Jona…
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Posts: 17
Same here. Disabled OP helped as well.

Arron Caruth - Mar 29, 2020 11:47 am (#7 Total: 13)  

Guest User  

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Posts: 1

The issue should be fixed now.  Please re-enable Outbreak Protection and let us know if you are still having issues.

 

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Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

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From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Timothy W. Jonas
Sent: Sunday, March 29, 2020 11:37 AM
To: md-support@mdaemon.com
Subject: [md-support] Help! Several MDaemon installations crash simultaneously since 13.30 UTC

 

Same here. Disabled OP helped as well.


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