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WorldClient does not load with Chrome

[Lamminmaki, Markus]
Markus Lamminma…
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Markus Lamminmaki - 06:38am, Aug 11 2020

One use has problem with loading WorldClient webpage in general. Windows 10 1903 (build 18362.959) with Chrome version 84.0.4147.105 (64-bit). Same problem with Edge (Chromium). WorldClient works with IE on the same computer.

After emptying the Chrome cache I can get WorldClient login page but the page load does not finish. If I stop the webpage loading after some time (about 2-3 minutes) and try to logon with a user account (tried with different accounts and different themes) it authenticates after about 5 minutes and starts to load the main login page. With WorldClient theme I see that the load progress bar goes to about 1/6 of load and after that it stops (see attached image).

Any suggestions what to try? This problem seems for now limited to this particular computer.

Attachments:

WorldClientProblem.PNG (543 KB)


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Markus Lamminmaki - Aug 12, 2020 1:20 am (#5 Total: 6)  

 

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Markus Lamminma…
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I have not tried to have him log on with an another computer, but I can ask him to do so. He can log on with IE on the same computer.

I think the problem is in the computer/chrome as I'm not able to login with any account when I try to do so. I also tested with Edge (chromium version) and have the same problem.

I'll send the log later today.

Markus

Jonathan Ehman - Aug 12, 2020 7:11 am (#6 Total: 6)  

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Perhaps it is a browser plugin / extension causing the issue. Please ask the user to test this by removing extensions one by one and trying to login after each extension is removed. 
 
 
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On Wed, 12 Aug 2020 01:20:16 -0500, "lists-md-worldclient-issues@mdaemon.com (Markus Lamminmaki)" <lists-md-worldclient-issues@mdaemon.com> wrote:
I have not tried to have him log on with an another computer, but I can ask him to do so. He can log on with IE on the same computer.

I think the problem is in the computer/chrome as I'm not able to login with any account when I try to do so. I also tested with Edge (chromium version) and have the same problem.

I'll send the log later today.

Markus
 
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support and discussion.  MDaemon staff members may participate in the
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method of receiving technical support. To receive personal technical
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
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