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MDaemon 15 IMAP issues

[Bregler, Ryan]
Ryan Bregler
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Ryan Bregler - 03:10pm, Nov 25 2020

Got a client running MDaemon 15.5.4. Before these issues were very minor (same thing) but all of a sudden has become an everyday thing (I had similar issues with another client from this tread here https://lists.altn.com/WebX/.59863444/2 but for them it is due to MDaemon lock files not deleting and pretty sure it is due to the massive amounts of email and how there are 100,000s of emails in the inbox of the two users this happens to) but this one is not a lock file issue. They can reboot the PC running MDaemon and it still won't sync the IMAP for this one email account.

When I login the MDaemon interface won't come up. Service is running just fine though and everyone else is fine (Everyone is IMAP). User is using Outlook 2016 64 bit. I have the logs for the past two days.

Now I do have a scheduled task that runs every hours to stop and start the service but that isn't even working anymore and use to, yet if I stop and start it manually it works just fine after. This one user can get email for a few hours then just stops.

Thanks

Ryan

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Ryan Bregler - Dec 9, 2020 2:56 pm (#3 Total: 4)  

 

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Ryan Bregler
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Posts: 33
Replying to: Arron Caruth (Nov 25, 2020 3:30 pm)
When IMAP access stops working for the user, what do MDaemon’s IMAP logs show is happening? When this happens can you...

Hi Arron,

SO yea was some weird issue with email password on the workstation.

It would say authentication failed for that PC in the logs yet it would still get email for so long before it finally kicked the user off.

This last time it FINALLY made outlook bring up the user/password prompt. Hopefully putting the password in again will fix the issue going further.

Arron Caruth - Dec 9, 2020 3:13 pm (#4 Total: 4)  

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Great, let us know if you start having issues with it again.

 

 

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Arron Caruth
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From: md-issues@mdaemon.com [mailto:md-issues@mdaemon.com] On Behalf Of lists-md-issues@mdaemon.com (Ryan Bregler)
Sent: Wednesday, December 9, 2020 1:57 PM
To: md-issues List Member <md-issues@mdaemon.com>
Subject: [md-issues] MDaemon 15 IMAP issues

 

Hi Arron,

SO yea was some weird issue with email password on the workstation.

It would say authentication failed for that PC in the logs yet it would still get email for so long before it finally kicked the user off.

This last time it FINALLY made outlook bring up the user/password prompt. Hopefully putting the password in again will fix the issue going further.

View/reply at MDaemon 15 IMAP issues

 
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support and discussion.  MDaemon staff members may participate in the
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support please use the form here:
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