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MDaemon 15 IMAP issues

[Bregler, Ryan]
Ryan Bregler
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Ryan Bregler - 02:06pm, Feb 3 2021

Hello,

So I had posted this client a while back who has 15.5.4 and IMAP issues with one user. This one user does have a lot of Emails (60-70 Gigs worth and will be doing an Auto Archive in Outlook this weekend). I have deleted and remade their Outlook profile as well.

So issue is this one email account would always popup on outlook asking for Username and Password. Server would show SMTP Authentication failed. Then next time it would work just fine.

Running Outlook 2016 64 bit with Windows 10 Pro. I have looked up and tried multiple things about Outlook losing the password thinking that may be the issue. This only happens on this one PC for this one user (Only email user on this PC though). Attached is a quick SMTP IN log of how it shows Failed Authentication two times in a row then seconds later it is good.

Other times it won't ask for a password. Act as if everything is normal, and then just not update any emails until the Server side is restarted.

So few questions.
1) Could this old version of MDaemon be an issue

2) Would switching to something like Outlook Connector or ActiveSync be another fix

3) Or does this sound like it is just a PC issue?

They use Mail Droid email app on Android Phone, and Outlook on their Laptop with no issues (Android does have an issue with displaying some folders but I think that is an app issue). Webmail seems to have no issues but they don't use it, I just use it to check and verify if an account is working when Outlook stops working on their end.

Thanks

Attachments:

SMTP Log.txt (4 KB)


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Ryan Bregler - Feb 16, 2021 9:47 pm (#6 Total: 8)  

 

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Ryan Bregler
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Posts: 32
Replying to: Arron Caruth (Feb 12, 2021 2:34 pm)
  Are there any updates available for Outlook?    Not sure if they will help or not, but the links...

Outlook is updated fully.

They went ahead and updated. When i told him about Active sync and being about to sync contacts with Outlook and the Phone my client jumped on that

I will let you know how it turns out. I did do an archive of email older than 2019 to a .PST file and it seemed to have helped a bit.

Replies to this message
  • Ryan Bregler (Mar 4, 2021 6:50 pm)


    • Ryan Bregler - Mar 4, 2021 6:50 pm (#7 Total: 8)  

     

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    Ryan Bregler
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    Posts: 32
    Replying to: Ryan Bregler (Feb 16, 2021 9:47 pm)
    Outlook is updated fully. They went ahead and updated. When i told him about Active sync and being about...

    So ended up upgrading them to the latest version of MDaemon and also added Active Sync since the features of it were things they wanted.

    I did notice that before I did all of this i archived about 20 gigs of emails (he has about 60 now) and on the old version it seemed to run better.

    Thanks for the help tho.
    I have other issues where it seems like once emails get to large or too many MDaemon starts to act up like LCK files getting stuck or Outlook asking for passwords all the time. About half of my clients use it as POP so no issues there and the other IMAP/OC/AS and they are the ones that tend to have issues.

    Arron Caruth - Mar 4, 2021 7:57 pm (#8 Total: 8)  

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    Which version of MDaemon did you update to?  
     
    >I have other issues where it seems like once emails get to large or too many MDaemon starts to act up like LCK files getting stuck or Outlook asking for passwords all the     > time.
     
    With MDaemon 21.0.0, it should no longer be possible for LCK files to get abandoned on disk. We changed MDaemon to use LCK files that the operating system deletes when MDaemon closes the LCK file.    
     
    If you are having issues with LCK files on disk and are running MDaemon 21.0.0, that should mean that MDaemon still has the LCK file open, which means its still reading/writing data.
     
    >I have other issues where it seems like once emails get to large or too many MDaemon starts to act up like LCK files getting stuck 
     
    It does take time to update the IMAP.MRK file in each folder.  The more messages in a folder the longer it takes.  And while the IMAP.MRK file is being updated, the folder is locked. The specs of the MDaemon server also come into play.  The main component will be the drive speeds though, the faster MDaemon can read and write data, the faster it can update the MRK file, and the sooner the lock can be released.  
     
    Are all of your clients now on MDaemon 21?  
     
    Do all of your clients that have issues with LCK files being left on disk have a lot of messages in folders?
     
    Would it be possible for me to get a copy of a mailbox that you regularly have issues with LCK files being left on disk?
     
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    Arron Caruth
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    On Thu, 4 Mar 2021 18:50:21 -0500, "lists-md-support@mdaemon.com (Ryan Bregler)" <lists-md-support@mdaemon.com> wrote:
    So ended up upgrading them to the latest version of MDaemon and also added Active Sync since the features of it were things they wanted.

    I did notice that before I did all of this i archived about 20 gigs of emails (he has about 60 now) and on the old version it seemed to run better.

    Thanks for the help tho.
    I have other issues where it seems like once emails get to large or too many MDaemon starts to act up like LCK files getting stuck or Outlook asking for passwords all the time. About half of my clients use it as POP so no issues there and the other IMAP/OC/AS and they are the ones that tend to have issues.
     
    View/reply at MDaemon 15 IMAP issues 
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