Logout

Alt-N Discussion Groups > MDaemon Discussion Groups > MDaemon Support > Archive > MDaemon 15 IMAP issues

 [F] Alt-N Discussion Groups  / MDaemon Discussion Groups  / MDaemon Support  / Archive  /

MDaemon 15 IMAP issues

[Bregler, Ryan]
Ryan Bregler
Newbie
Newbie
Posts: 33
Ryan Bregler - 02:06pm, Feb 3 2021

Hello,

So I had posted this client a while back who has 15.5.4 and IMAP issues with one user. This one user does have a lot of Emails (60-70 Gigs worth and will be doing an Auto Archive in Outlook this weekend). I have deleted and remade their Outlook profile as well.

So issue is this one email account would always popup on outlook asking for Username and Password. Server would show SMTP Authentication failed. Then next time it would work just fine.

Running Outlook 2016 64 bit with Windows 10 Pro. I have looked up and tried multiple things about Outlook losing the password thinking that may be the issue. This only happens on this one PC for this one user (Only email user on this PC though). Attached is a quick SMTP IN log of how it shows Failed Authentication two times in a row then seconds later it is good.

Other times it won't ask for a password. Act as if everything is normal, and then just not update any emails until the Server side is restarted.

So few questions.
1) Could this old version of MDaemon be an issue

2) Would switching to something like Outlook Connector or ActiveSync be another fix

3) Or does this sound like it is just a PC issue?

They use Mail Droid email app on Android Phone, and Outlook on their Laptop with no issues (Android does have an issue with displaying some folders but I think that is an app issue). Webmail seems to have no issues but they don't use it, I just use it to check and verify if an account is working when Outlook stops working on their end.

Thanks

Attachments:

SMTP Log.txt (4 KB)


  (older msg: 4)All MessagesOldest ItemsOlder ItemsNewer ItemsNewest Items

Arron Caruth - Feb 12, 2021 2:34 pm (#5 Total: 8)  

Guest User  

Photo of Author
Posts: 1
 
Are there any updates available for Outlook? 
 
Not sure if they will help or not, but the links below might have a few ideas that are helpful
 
Our automated system will not generate a trial for old versions.  Please contact me off-list, or contact our customer service team, and we should be able to assist further.
 
--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
Simple Secure Email
Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
Sent using the MDaemon Email Server
 
On Fri, 12 Feb 2021 13:41:25 -0500, "lists-md-support@mdaemon.com (Ryan Bregler)" <lists-md-support@mdaemon.com> wrote:
So it looks like it is an issue on the PC Side. Outlook keeps losing the password. Have already created a new profile and same issue. Only affects this one user on this one PC. Also did a reinstall of office when i made the new profile as well.

Account is added though IMAP.

Wondering if ActiveSync or OC would be a better solution? Not sure if you guys still give out trial keys for those older versions to test as the Trial Key buttons don't work anymore in the system. They aren't against upgrading if it fixes the issue but I don't see the MDaemon software it self being the issue here at this point so wanted to see if one of those two would fix the issue or not.
 
View/reply at MDaemon 15 IMAP issues
--MD-SUPPORT--------------------------------------------------------------
This list is for questions and discussion about MDAEMON. To unsubscribe 
from this mailing list send an email to md-support-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!-----------------------------------------------------

--------------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user 
support and discussion.  MDaemon staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
--------------------------------------------------------------------------

--MD-SUPPORT--------------------------------------------------------------
This list is for questions and discussion about MDAEMON. To unsubscribe 
from this mailing list send an email to md-support-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!-----------------------------------------------------

--------------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user 
support and discussion.  MDaemon staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
--------------------------------------------------------------------------

Replies to this message
  • Ryan Bregler (Feb 16, 2021 9:47 pm)


  • Return |

    Ryan Bregler - Feb 16, 2021 9:47 pm (#6 Total: 8)  

     

    Photo of Author
    Ryan Bregler
    Newbie
    Newbie
    Posts: 33
    Replying to: Arron Caruth (Feb 12, 2021 2:34 pm)
    &nbsp; Are there any updates available for Outlook?&nbsp; &nbsp; Not sure if they will help or not, but the links...

    Outlook is updated fully.

    They went ahead and updated. When i told him about Active sync and being about to sync contacts with Outlook and the Phone my client jumped on that

    I will let you know how it turns out. I did do an archive of email older than 2019 to a .PST file and it seemed to have helped a bit.

    Replies to this message
  • Ryan Bregler (Mar 4, 2021 6:50 pm)


  • Ryan Bregler - Mar 4, 2021 6:50 pm (#7 Total: 8)  

     

    Photo of Author
    Ryan Bregler
    Newbie
    Newbie
    Posts: 33
    Replying to: Ryan Bregler (Feb 16, 2021 9:47 pm)
    Outlook is updated fully. They went ahead and updated. When i told him about Active sync and being about...

    So ended up upgrading them to the latest version of MDaemon and also added Active Sync since the features of it were things they wanted.

    I did notice that before I did all of this i archived about 20 gigs of emails (he has about 60 now) and on the old version it seemed to run better.

    Thanks for the help tho.
    I have other issues where it seems like once emails get to large or too many MDaemon starts to act up like LCK files getting stuck or Outlook asking for passwords all the time. About half of my clients use it as POP so no issues there and the other IMAP/OC/AS and they are the ones that tend to have issues.



      (newer msg:1)All MessagesOldest ItemsOlder ItemsNewer ItemsNewest Items



     Content:

    Read New | Search

     Guest:

    Email to Admin



    You are visiting as a Guest user.