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Any problem with ActiveSync Client?

[Deus, Javier Meilán]
Javier Meilán …
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Posts: 44
Javier Meilán Deus - 10:37am, Jan 11 2022

I have some problems with office 365 clients not syncing emails using the activesync account.

I can't find what could be the problem that prevents synchronization.

I have tried to configure another account in that client and if it synchronizes, with the server so I rule out a problem with the mail client.

That same account is set up on an iphone and works correctly.

I don't see anything weird in the log, except Global Status 133, which I don't know what it means.

Picture 1

What is weird is that another empty client id appears, and I only have it configured on two devices.

Picture 2

Attachments:

picture1.png (69 KB)

 

picture2.png (57 KB)


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Javier Meilán Deus - Feb 1, 2022 3:36 am (#2 Total: 2)  

 

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Javier Meilán …
Newbie
Newbie
Posts: 44
I was able to solve the synchronization problem.
The user.ini file had an abnormal size of 14 MB, when I check the file I see that it contains what looks like js code.

indexOf=function(e,g){var j;if(this==null)throw new TypeError('"this" is null or not defined');var k=Object(this),l=k.length>> >0;if(l===0)return-1;
j=+g||0;Math.abs(j)===Infinity&&(j=0);if(j>=l)return-1;for(j=Math.max(j>=0?j: l-Math.abs(j),0);j<l;){if(j in k&&k[j]===e)return j;j++}return-1} j=+g||0;Math.abs(j)===Infinity&&(j=0);if(j>=l)return-1;for(j=Math.max(j>=0?j: l-Math.abs(j),0);j<l;){if(j in k&&k[j]===e)return j;j++}return-1} j=+g||0;Math.abs(j)===Infinity&&(j=0);if(j>=l)return-1;for(j=Math.max(j>=0?j: l-Math.abs(j),0);j<l;){if(j in k&&k[j]===e)return j;j++}return-1} j=+g||0;Math.abs(j)===Infinity&&(j=0);if(j>=l)return-1;for(j=Math.max(j>=0?j: l-Math.abs(j),0);j<l;){if(j in k&&k[j]===e)return j;j++}return-1} j=+g||0;Math.abs(j)===Infinity&&(j=0);if(j>=l)return-1;for(j=Math.max(j>=0?j: l-Math.abs(j),0);j<l;){if(j in k&&k[j]===e)return j;j++}return-1}

This is repeated for about 10,000 lines in the file.

I have renamed the file so that the system creates a new one and with this change the ActiveSync synchronization has worked for me in the account with the problem.



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