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Anti Virus scan error send to HOLDING Q

[azizan@idemitsu-ps.com.my]
azizan@idemitsu…
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azizan@idemitsu-ps.com.my - 10:07pm, May 17 2022

Hi there,

Why when anti virus scanned the email and get error then it send to HOLDING Q (is it because filename too long?)

Wed 2022-05-18 10:56:10.428: MDaemon AntiVirus processing d:\mdaemon\localq\md5001014817096.msg...
Wed 2022-05-18 10:56:10.428: * Message return-path: keayuh.ooi@my.panasonic.com
Wed 2022-05-18 10:56:10.428: * Message from: xxxxxx@my.xxxxx.com
Wed 2022-05-18 10:56:10.428: * Message to: xxxxxx@xxxxxx.com
Wed 2022-05-18 10:56:10.428: * Message subject: TP Sending to E-Pro ****104016 // NEW PO *****06913 // XXXXX XXXX PORT XXXX
Wed 2022-05-18 10:56:10.428: * Message ID: <OS3PR01MB6291778F2DB57CCD1E4CD749A5D19@OS3PR01MB6291.jpnprd01.prod.outlook.com>
Wed 2022-05-18 10:56:10.428: Start MDaemon AntiVirus results (Cyren AV) (ClamAV)
Wed 2022-05-18 10:56:10.524: * Error: unexpected error while doing virus scan! 20220518104448_C05_701930_72710_PPMY_TP_DOWNLOAD_REPORT.Zip
Wed 2022-05-18 10:56:10.524: * Total attachments scanned : 5 (including multipart/alternatives and message body)
Wed 2022-05-18 10:56:10.524: * Total attachments infected : 0
Wed 2022-05-18 10:56:10.524: * Total attachments disinfected: 0
Wed 2022-05-18 10:56:10.524: * Total errors while scanning : 1
Wed 2022-05-18 10:56:10.524: * Total attachments removed : 0
Wed 2022-05-18 10:56:10.585: End of MDaemon AntiVirus results
Wed 2022-05-18 10:56:10.585: ----------

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Arron Caruth - May 18, 2022 7:00 am (#1 Total: 2)  

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A long file name shouldn't cause the issue.  Can I get a copy of the MSG file from the holding queue?
 
You can send it to arron.caruth@mdaemon.com.
 
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Sent using the MDaemon Email Server
 
On Tue, 17 May 2022 22:07:24 -0500, "lists-md-anti-virus@mdaemon.com (azizan@idemitsu-ps.com.my)" <lists-md-anti-virus@mdaemon.com> wrote:
Hi there,

Why when anti virus scanned the email and get error then it send to HOLDING Q (is it because filename too long?)

Wed 2022-05-18 10:56:10.428: MDaemon AntiVirus processing d:\mdaemon\localq\md5001014817096.msg...
Wed 2022-05-18 10:56:10.428: * Message return-path: keayuh.ooi@my.panasonic.com
Wed 2022-05-18 10:56:10.428: * Message from: xxxxxx@my.xxxxx.com
Wed 2022-05-18 10:56:10.428: * Message to: xxxxxx@xxxxxx.com
Wed 2022-05-18 10:56:10.428: * Message subject: TP Sending to E-Pro ****104016 // NEW PO *****06913 // XXXXX XXXX PORT XXXX
Wed 2022-05-18 10:56:10.428: * Message ID: <OS3PR01MB6291778F2DB57CCD1E4CD749A5D19@OS3PR01MB6291.jpnprd01.prod.outlook.com>
Wed 2022-05-18 10:56:10.428: Start MDaemon AntiVirus results (Cyren AV) (ClamAV)
Wed 2022-05-18 10:56:10.524: * Error: unexpected error while doing virus scan! 20220518104448_C05_701930_72710_PPMY_TP_DOWNLOAD_REPORT.Zip
Wed 2022-05-18 10:56:10.524: * Total attachments scanned : 5 (including multipart/alternatives and message body)
Wed 2022-05-18 10:56:10.524: * Total attachments infected : 0
Wed 2022-05-18 10:56:10.524: * Total attachments disinfected: 0
Wed 2022-05-18 10:56:10.524: * Total errors while scanning : 1
Wed 2022-05-18 10:56:10.524: * Total attachments removed : 0
Wed 2022-05-18 10:56:10.585: End of MDaemon AntiVirus results
Wed 2022-05-18 10:56:10.585: ----------


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azizan@idemitsu-ps.com.my - May 18, 2022 7:39 pm (#2 Total: 2)  

 

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azizan@idemitsu…
Newbie
Newbie
Posts: 33

MDaemon
Outlook Connector
SecurityPlus
WebAdmin
HI there,

I have disabled ClamAV and only enable Cyren AV to do virus checking and so far no more email send to HOLDING Q. But I not sure this solved the issue and still monitoring incoming email.

Regarding the email, I not able to send you the email as it contents P&C information and will send to you once I found none P&C email.

Thank you

FYI we are using 21.5.2



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