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Random problem with webmail

[Cuellar, Ayuntamiento de]
Ayuntamiento de…
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Posts: 122
Ayuntamiento de Cuellar - 06:31am, Jun 17 2022

Hello

     I have Mdaemon PRO v21.5.2 and I've been using it for many years.

     From some months we have a random problem with webmail. Some days
the users complains about the slow behavior of worldclient. When the
users warns me, I login into Mdaemon server and I disable and then
enable webmail, so all works fine again.

     I've checked the load of windows when the problem appears, but the
load is similar to normal working, when there aren't problems.

     Also we have a few users, I doubt there are more than 5 or 10 users
at the same time using worldclient.

     Some weeks the problem appears about two or three times a week,
others less times and others more often.

     I can't confirm it, but perhaps the problem started after the
21.5.2 version was installed, but I'm not sure.

     I look into mdaemon system log, but I haven't found any error about it.

     How I can fix it?

     Thank you

     Best Regards

--
--

Jorge Redondo
Informático del Ilmo. Ayuntamiento de Cuéllar



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Arron Caruth - Jun 17, 2022 7:17 am (#1 Total: 1)  

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Posts: 1
 
The next time the issue occurs, please collect a series of memory dumps using the following instructions:
 
 
Once you have collected the hang dumps, please put them in a compressed file along with a copy of the webmail log for the day and upload them to our FTP server.
 
Server: r2d2.altn.com
Username: Uploader
Password: incoming
 
When the upload is complete, please let me know the name of the file that you uploaded.

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Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
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Sent using the MDaemon Email Server
 
On Fri, 17 Jun 2022 13:31:01 +0200, "informatica@aytocuellar.es (Jorge Redondo)" <informatica@aytocuellar.es> wrote:
Hello

     I have Mdaemon PRO v21.5.2 and I've been using it for many years.

     From some months we have a random problem with webmail. Some days
the users complains about the slow behavior of worldclient. When the
users warns me, I login into Mdaemon server and I disable and then
enable webmail, so all works fine again.

     I've checked the load of windows when the problem appears, but the
load is similar to normal working, when there aren't problems.

     Also we have a few users, I doubt there are more than 5 or 10 users
at the same time using worldclient.

     Some weeks the problem appears about two or three times a week,
others less times and others more often.

     I can't confirm it, but perhaps the problem started after the
21.5.2 version was installed, but I'm not sure.

     I look into mdaemon system log, but I haven't found any error about it.

     How I can fix it?

     Thank you

     Best Regards

--
--

Jorge Redondo
Informático del Ilmo. Ayuntamiento de Cuéllar



--MD-SUPPORT--------------------------------------------------------------
This list is for questions and discussion about MDAEMON. To unsubscribe
from this mailing list send an email to md-support-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!-----------------------------------------------------

--------------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user
support and discussion.  MDaemon staff members may participate in the
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
--------------------------------------------------------------------------

--MD-SUPPORT--------------------------------------------------------------
This list is for questions and discussion about MDAEMON. To unsubscribe 
from this mailing list send an email to md-support-unsubscribe@mdaemon.com .
--POWERED BY MDAEMON!-----------------------------------------------------

--------------------------------------------------------------------------
These forums are provided by MDaemon Technologies for user-to-user 
support and discussion.  MDaemon staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
--------------------------------------------------------------------------



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