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Alt-N Discussion Groups > MDaemon Discussion Groups > MDaemon Support > Archive > Help! Several MDaemon installations crash simultaneously since 13.30 UTC

Stefano Talamanca

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Help! Several MDaemon installations crash simultaneously since 13.30 UTC - 12:14pm Mar 29, 2020 CDT -

Thank you Arron for your prompt response and solution.


On Sun, Mar 29, 2020 at 6:56 PM Arron Caruth <Arron.Caruth@mdaemon.com> wrote:

 

In addition to re-enabling Outbreak Protection, you may need to restart MDaemon to correct the issue. 

 

 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

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From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Arron Caruth
Sent: Sunday, March 29, 2020 11:47 AM
To: md-support@mdaemon.com
Subject: [md-support] Help! Several MDaemon installations crash simultaneously since 13.30 UTC

 

The issue should be fixed now.  Please re-enable Outbreak Protection and let us know if you are still having issues.

 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
Simple Secure Email
Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
Sent using the MDaemon Email Server

From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Timothy W. Jonas
Sent: Sunday, March 29, 2020 11:37 AM
To: md-support@mdaemon.com
Subject: [md-support] Help!..

Help! Several MDaemon installations crash simultaneously since 13.30 UTC - 01:15pm Mar 29, 2020 CDT -

Hello All,

Since about one hour and a half, several MDaemon 18.x and 19.x are crashing every few minutes with the following error:

Faulting application name: MDaemon.exe, version: 18.5.4.0, time stamp: 0x5e76b232
Faulting module name: asapsdk64.dll, version: 8.0.122.0, time stamp: 0x56895605
Exception code: 0xc0000005
Fault offset: 0x00000000001f0927
Faulting process id: 0x15e4
Faulting application start time: 0x01d605da7bd5c61d
Faulting application path: C:\MDaemon\App\MDaemon.exe
Faulting module path: C:\MDaemon\SecurityPlus\asapsdk64.dll
Report Id: be9229a0-71cd-11ea-80e2-005056bfd461
Faulting package full name:
Faulting package-relative application ID:

Upgrading to latest version of MDaemon and Antivir Signatures did not help. The only thing that works sio far is renaming C:\MDaemon\SecurityPlus\asapsdk64.dll which I suspects disables the antivirus.

Any idea?

Thank you,

Stefano

--
Stefano Figà-Talamanca


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