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Help! Several MDaemon installations crash simultaneously since 13.30 UTC

[Talamanca, Stefano]
Stefano Talaman…
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Posts: 23
Stefano Talamanca - 10:03am, Mar 29 2020

Hello All,

Since about one hour and a half, several MDaemon 18.x and 19.x are crashing every few minutes with the following error:

Faulting application name: MDaemon.exe, version: 18.5.4.0, time stamp: 0x5e76b232
Faulting module name: asapsdk64.dll, version: 8.0.122.0, time stamp: 0x56895605
Exception code: 0xc0000005
Fault offset: 0x00000000001f0927
Faulting process id: 0x15e4
Faulting application start time: 0x01d605da7bd5c61d
Faulting application path: C:\MDaemon\App\MDaemon.exe
Faulting module path: C:\MDaemon\SecurityPlus\asapsdk64.dll
Report Id: be9229a0-71cd-11ea-80e2-005056bfd461
Faulting package full name:
Faulting package-relative application ID:

Upgrading to latest version of MDaemon and Antivir Signatures did not help. The only thing that works sio far is renaming C:\MDaemon\SecurityPlus\asapsdk64.dll which I suspects disables the antivirus.

Any idea?

Thank you,

Stefano

--
Stefano Figà-Talamanca


Sensible Data spa
tel. +39-06-824-655
mob. +39-348-225-3319

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Arron Caruth - Mar 29, 2020 12:16 pm (#11 Total: 13)  

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Posts: 1

I’m glad we were able to help and sorry for the inconvenience.

 

 

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Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

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From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Stefano Figà-Talamanca
Sent: Sunday, March 29, 2020 12:14 PM
To: md-support@mdaemon.com
Subject: [md-support] Help! Several MDaemon installations crash simultaneously since 13.30 UTC

 

Thank you Arron for your prompt response and solution.

 

 

On Sun, Mar 29, 2020 at 6:56 PM Arron Caruth <Arron.Caruth@mdaemon.com> wrote:

 

In addition to re-enabling Outbreak Protection, you may need to restart MDaemon to correct the issue. 

 

 

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Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
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From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Arron Caruth
Sent: Sunday, March 29, 2020 11:47 AM
To: md-support@mdaemon.com
Subject: [md-support] Help! Several MDaemon installations crash simultaneously since 13.30 UTC

 

The issue should be fixed now.  Please re-enable Outbreak Protection and let us know if you are still having issues.

 

--
Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
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From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of Timothy W. Jonas
Sent: Sunday, March 29, 2020 11:37 AM
To: md-support@mdaemon.com
Subject: [md-support] Help! Several MDaemon installations crash simultaneously since 13.30 UTC

 

Same here. Disabled OP helped as well.


View/reply at Help! Several MDaemon installations crash simultaneously since 13.30 UTC

 
 
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method of receiving technical support. To receive personal technical 
support please use the form here:
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These forums are provided by MDaemon Technologies for user-to-user 
support and discussion.  MDaemon staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
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--

Stefano Figà-Talamanca

 

Sensible Data spa
tel. +39-06-824-655
mob. +39-348-225-3319


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from this mailing list send an email to md-support-unsubscribe@mdaemon.com .
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These forums are provided by MDaemon Technologies for user-to-user 
support and discussion.  MDaemon staff members may participate in the 
forums periodically but please recognize that this is not the official
method of receiving technical support. To receive personal technical 
support please use the form here:
http://www.mdaemon.com/Support/RequestSupport/
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