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MDaemon 15 IMAP issues

[Bregler, Ryan]
Ryan Bregler
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Posts: 33
Ryan Bregler - 02:06pm, Feb 3 2021

Hello,

So I had posted this client a while back who has 15.5.4 and IMAP issues with one user. This one user does have a lot of Emails (60-70 Gigs worth and will be doing an Auto Archive in Outlook this weekend). I have deleted and remade their Outlook profile as well.

So issue is this one email account would always popup on outlook asking for Username and Password. Server would show SMTP Authentication failed. Then next time it would work just fine.

Running Outlook 2016 64 bit with Windows 10 Pro. I have looked up and tried multiple things about Outlook losing the password thinking that may be the issue. This only happens on this one PC for this one user (Only email user on this PC though). Attached is a quick SMTP IN log of how it shows Failed Authentication two times in a row then seconds later it is good.

Other times it won't ask for a password. Act as if everything is normal, and then just not update any emails until the Server side is restarted.

So few questions.
1) Could this old version of MDaemon be an issue

2) Would switching to something like Outlook Connector or ActiveSync be another fix

3) Or does this sound like it is just a PC issue?

They use Mail Droid email app on Android Phone, and Outlook on their Laptop with no issues (Android does have an issue with displaying some folders but I think that is an app issue). Webmail seems to have no issues but they don't use it, I just use it to check and verify if an account is working when Outlook stops working on their end.

Thanks

Attachments:

SMTP Log.txt (4 KB)


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Ryan Bregler - Feb 12, 2021 1:41 pm (#4 Total: 8)  

 

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Ryan Bregler
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Posts: 33
Replying to: Arron Caruth (Feb 4, 2021 8:22 am)
Please let us know what you find.    If you'd like help getting the data from the wireshark capture, let...

So it looks like it is an issue on the PC Side. Outlook keeps losing the password. Have already created a new profile and same issue. Only affects this one user on this one PC. Also did a reinstall of office when i made the new profile as well.

Account is added though IMAP.

Wondering if ActiveSync or OC would be a better solution? Not sure if you guys still give out trial keys for those older versions to test as the Trial Key buttons don't work anymore in the system. They aren't against upgrading if it fixes the issue but I don't see the MDaemon software it self being the issue here at this point so wanted to see if one of those two would fix the issue or not.

Arron Caruth - Feb 12, 2021 2:34 pm (#5 Total: 8)  

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Are there any updates available for Outlook? 
 
Not sure if they will help or not, but the links below might have a few ideas that are helpful
 
Our automated system will not generate a trial for old versions.  Please contact me off-list, or contact our customer service team, and we should be able to assist further.
 
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On Fri, 12 Feb 2021 13:41:25 -0500, "lists-md-support@mdaemon.com (Ryan Bregler)" <lists-md-support@mdaemon.com> wrote:
So it looks like it is an issue on the PC Side. Outlook keeps losing the password. Have already created a new profile and same issue. Only affects this one user on this one PC. Also did a reinstall of office when i made the new profile as well.

Account is added though IMAP.

Wondering if ActiveSync or OC would be a better solution? Not sure if you guys still give out trial keys for those older versions to test as the Trial Key buttons don't work anymore in the system. They aren't against upgrading if it fixes the issue but I don't see the MDaemon software it self being the issue here at this point so wanted to see if one of those two would fix the issue or not.
 
View/reply at MDaemon 15 IMAP issues
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Replies to this message
  • Ryan Bregler (Feb 16, 2021 9:47 pm)


  • Ryan Bregler - Feb 16, 2021 9:47 pm (#6 Total: 8)  

     

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    Ryan Bregler
    Newbie
    Newbie
    Posts: 33
    Replying to: Arron Caruth (Feb 12, 2021 2:34 pm)
    &nbsp; Are there any updates available for Outlook?&nbsp; &nbsp; Not sure if they will help or not, but the links...

    Outlook is updated fully.

    They went ahead and updated. When i told him about Active sync and being about to sync contacts with Outlook and the Phone my client jumped on that

    I will let you know how it turns out. I did do an archive of email older than 2019 to a .PST file and it seemed to have helped a bit.

    Replies to this message
  • Ryan Bregler (Mar 4, 2021 6:50 pm)




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