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Actvie Sync causes Outlook to Freeze

[Bregler, Ryan]
Ryan Bregler
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Posts: 33
Ryan Bregler - 01:57pm, Jul 22 2021

Hello,

Got a client who was running MDaemon 15 (Old post here Ryan Bregler, "MDaemon 15 IMAP issues" #, 3 Feb 2021 2:06 pm ) and we upgraded to V20 shortly after and just upgraded to V21. The one client who uses the ActiveSync it causes Outlook to Freeze multiple times a day. Totally Random. Replying, opening an attachement, double click and email to pop it out. Outlook never unfreezes and force quitting it is only way to close it.

Things I have done:

Windows 10 fully updated to 21H1. Outlook was upgraded from 2013 to 2019. Made sure MDaemon was fully updated. Physical Server, PC, MDaemon Server reboots doesn't seem to fix any of the issues.

When outlook freezes we get a black bar (See attached). This OST file is just over 22 Gigs. He does have an Archive file that is almost 83 Gigs but I have also removed that and same thing.

Tried to activate the MDaemon Connector Trial and try that but it says that OC 7 no longer does trials?

Just using Windows Defender for Antivirus. Also attached is the All log from past two hours. Use is keith that locks up.

Attachments:

Capture.JPG (25 KB)

 

MDaemon-2021-07-22-all.log (5034 KB)


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Arron Caruth - Jul 27, 2021 3:36 pm (#4 Total: 6)  

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There is an error that is re-occurring.  I don't know if its at all related to Outlook freezing, but it can't hurt to try to fix it.

21/07/27 10:45:16.990 Warning 0CF2980E 0x81310836 Client submitted an invalid recipient: mailto:vanderbylaubrey@gmail.com

Is there a message in Outlook's outbox that has an invalid address?  If there is, I'd suggest deleting it and seeing if it helps outlook.

When did you start having issues with Outlook freezing?
 

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Arron Caruth
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On Fri, 23 Jul 2021 13:32:36 -0500, "Arron Caruth" <Arron.Caruth@mdaemon.com> wrote:
Did the problem just start occurring recently?

You can send the entire log to me privately if you'd like. arron.caruth@mdaemon.com. 
 

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Arron Caruth
Vice President of Product Development
o: 817-601-3222    e: Arron.Caruth@mdaemon.com

MDaemon Technologies
Simple Secure Email

Visit us on www.mdaemon.com | Facebook | LinkedIn | YouTube
Sent using the MDaemon Email Server

On Fri, 23 Jul 2021 13:10:13 -0500, "lists-md-support@mdaemon.com (Ryan Bregler)" <lists-md-support@mdaemon.com> wrote:
Hi Arron.

I will check on all of these. To answer a few

1) yes it is fully synced (been setup for 4 months now)

2) when it freezes its not using a lot of memory or cpu usage that much I know.

3) outlook fully updated. Happened on 2016 and also 2019

I did attach part of the airsync log but not all. Ill enable debug today and post back.


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