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Alt-N Discussion Groups > MDaemon Discussion Groups > MDaemon Support > Archive > MD v20.0.3 (upgraded from v19.5.5), Service never starts, will only work when the desktop application is run

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MD v20.0.3 (upgraded from v19.5.5), Service never starts, will only work when the desktop application is run

[Griffin, Ashley]
Ashley Griffin
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Posts: 14
Ashley Griffin - 12:48am, Nov 17 2020

Hi

Did an in place upgrade from 19.5.5 to 20.0.3, went fine, it didn't restart the program though, so restart the server (2016 Standard), everything is installed but the MDaemon service nevers starts (set to Auto), it all looks fine.

If the service is run manually, the webservice never starts but shows the service running, the only way to get it work is to run the desktop application.

Is this a bug in v20.0.3? the service is in place and set to auto but never runs and if it is run manually doesnt actual run MDaemon.

Many Thanks

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Arron Caruth - Nov 17, 2020 10:30 am (#3 Total: 7)  

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Since the service doesn’t fail to start, you probably won’t find anything helpful in the Windows Event log.

 

MDaemon’s system log might have something helpful though.

 

After the service starts, is there an MDaemon.exe process showing up in task manager?

 

Can you telnet to MDaemon on port 25 after the service starts?

 

What exactly is not running?  Is the MDaemon.exe process not listed in task manager?  Can you not connect to the mail ports?  Or something else entirely? Please describe what you mean by not running.

 

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From: md-support@mdaemon.com [mailto:md-support@mdaemon.com] On Behalf Of lists-md-support@mdaemon.com (Ashley Griffin)
Sent: Tuesday, November 17, 2020 9:10 AM
To: md-support@mdaemon.com
Subject: [md-support] MD v20.0.3 (upgraded from v19.5.5), Service never starts, will only work when the desktop application is run

 

Hi, i will need to check this overnight as its a highly used server in the day.

When i start the service it doesnt fail, it runs and shows as running in the services control screen, its just "not" running if that makes sense....

As for event logs i will need to test that when they dont need the server.


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Ashley Griffin - Nov 17, 2020 8:54 pm (#4 Total: 7)  

 

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Ashley Griffin
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Posts: 14
I believe we have it working, have run over the steps below:
- Downloaded MDaemon v20.0.3 from the website and installed, restarted, NO FIX
- No postmaster@ and abuse@ email addresses, added to the alias list, NO FIX
- Checked the service, LOG ON was set to Local System account, we changed to the local administrator with the correct password, restarted the server FIXED.

So was something changed in v20.0.3 that requires the server to run as a local user (administrator) for it to run correctly?



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