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[Announce] Alt-N Product News and Resources

October 2009

•  Recent Spam Trends
•  Saving Money with Integrated Faxing
•  Updated Mobility Resources
•  Customer Referral Program
•  SecurityGateway 2 Out Now

In This Issue:

•  What's New?
•  Did You Know?
•  Product Updates
•  Community
Financial Crisis and Healthcare Debate Shape Recent Spam Trends

For the second quarter in a row, there were spikes in email-borne viruses not caught by major anti-virus engines, differentiating these last two quarters from rather consistently low numbers seen during the previous 18 months. A similar spike was reported last quarter, but this quarter's increase was due to the massive outbreak of two particular viruses and their numerous variants. Read more in the Q3 2009 Internet Threat Trend Report.
Is Your Business Saving Money with Integrated Faxing?

Faxing is still vital for most businesses. Many companies fax mission-critical business information such as contracts, legal documents, purchase orders, sales quotes, order confirmations, and more on a daily basis. But faxing for most organizations is still a costly resource with funds tied up in fax machine leases, printing the document to be faxed, and the time spent actually faxing.

RelayFax Network Fax Manager can be integrated with the MDaemon Mail Server to easily send and receive important documents without the costs associated with managing and maintaining fax machines. Using the "New" drop-down menu in World Client , MDaemon's integrated web mail application, select "Fax" to send a document directly from your desktop. It's that easy!

If you are not currently using RelayFax Network Fax Manager for your business, download a free 30-day fully functional trial today to see how it can benefit your organization. Or, if you are ready to take advantage of the productivity gains from RelayFax, buy today!
Updated Mobility Resources Available

Do you need wireless access to email, calendar, contacts, or tasks using your mobile device? MDaemon is loaded with mobility features so that regardless of platform you will have access to your important information wherever you are. We've updated our Mobility Page identifying the various mobile device options available based on your unique mobility needs, including:

•  iPhone IMAP Client setup
•  BlackBerry devices SyncML setup
•  WorldClient web mail for MDaemon
•  Solutions for Windows Mobile,
   Symbian, and Palm operating systems

If you don't see your device listed, check the Mobility Page for additional solutions. And set-up videos will be coming soon for most major devices.
Mobile Devices

Do you have a comment or feedback about the articles in this section? Send comments to marketing@altn.com.
Refer A New Customer and You Can Save Money!

Did you know you can save even more on your next renewal when you refer a new customer to Alt-N? Refer a new customer and earn a 10% credit on your next renewal when your referral customer purchases MDaemon or SecurityPlus. Refer 5 new customers who buy, and that's 50% off your renewal! Plus, we will offer a 10% discount to each new customer you refer! Join the other Alt-N customers who are taking advantage of this program and submit your referral today!

Visit the Customer Referral Program page to get started or to learn more.
Important Reminder — You Don't Need to Uninstall MDaemon for Updates

It is quick and easy to upgrade to a new version of MDaemon Email Server for Windows. A "fresh" installation is not necessary. But, before you begin it's a good idea to verify that your Upgrade Protection is current.

To upgrade:
1.  Backup the entire MDaemon directory structure. (See "How to back up MDaemon")
2.  Download the latest version of the MDaemon Mail Server from the Existing Customer Download page.
3.  Install, and make sure to select the same location where your MDaemon Mail Server is already installed.
4.  After files are copied and the conversions have run (if necessary), MDaemon will be successfully
     upgraded with your old settings intact.

If you are running WorldClient, WebAdmin, or SyncML on IIS, be sure to "unload" under the IIS Home Directory settings before running the upgrade. This should prevent MDaemon from forcing a reboot on upgrade.
Enable Faxing from WorldClient Web Mail

If you have RelayFax Network Fax Manager it is easy to fax directly within WorldClient. However, the following two configurations must be made first:

1.  In RelayFax, make sure the proper document type/print application associations have been made
     a.  Select Tools | Attachment Faxing
     b.  Check the Convert and Fax Attached Documents Found within Email Messages box
     c.  If you do not see the extension you want RelayFax to attach in the Document Types you can manually
          add them to the list
          i.  In the Add New File Extension field, type the extension you want to add
          ii.  Click "Add", then "Apply" and "Ok"
2.  In MDaemon, make sure faxing is enabled in WorldClient. To do this:
     a.  Go to setup | Web & SyncML Services
     b.  Select "RelayFax" under the WorldClient menu
     c.  Check the box "Allow WorldClient users to compose and send faxes thru RelayFax"
     d.  Select one of the following two options:
          i.  "Use SMTP to deliver faxes to RelayFax"
               1.  In the "RelayFax Server's Email Address" field, specify the email address to which you want
                    messages intended for faxing to be delivered. This value must match the address that you have
                    configured RelayFax to monitor for these messages
          ii.  "Directly deliver faxes into RelayFax's incoming fax queue"
               1.  If RelayFax resides on the same machine on which MDaemon is running, you may leave this file
                    path blank. Otherwise, you must specify the network path to RelayFax's \app\ folder
Reporting Outbreak Protection False Positives and False Negatives

There has been some confusion on the proper procedure for submitting false positives (messages marked as spam by Outbreak Protection that were actually not spam), and false negatives (messages that were not flagged a spam, but should have been flagged). False positives can be sent to spamfp@altn.com, and false negatives can be sent to spamfn@altn.com. Be sure to send the actual message that was flagged incorrectly as an attachment. View the knowledge base article for additional details.
Using IP Shielding to Prevent Email Spoofing and Increased Spam

Some users have reported receiving spam emails that appear to be coming from their local domain. In this case, the MAIL FROM field has been spoofed. MDaemon's IP Shielding feature allows you to specify the IP addresses that are allowed to send mail on behalf of your domain. If MDaemon receives a message claiming to come from a local domain, yet also coming from a non-authorized IP address, IP Shielding will reject the message. Please view the knowledge base article for instructions for configuring IP Shielding for MDaemon.

You may also consider requiring SMTP Authentication. To do so:
1.  Go to Security | Security Settings
2.  Select "SMTP Authentication"
3.  Check the box "Authentication is always required when mail is from local accounts"
4.  When IP Shielding is enabled, you can exempt authenticated SMTP sessions from the IP Shielding
     restrictions by checking the box, "Don't apply IP Shield to authenticated sessions"

This latest update of SecurityGateway for Exchange/SMTP Servers (version 2.x) adds many new features, as well as fixes to the earlier version.

The current version is 2.0.1. For a full listing of the new features, changes, and updates, review the Release Notes for more information.

Start providing more powerful protection for your business by downloading today!
SecurityGateway for Exchange/SMTP Servers
— Recently Updated

Some of the major new features include:

•  Improved message content filter
•  Message disclaimers; apply a header or footer
   to messages
•  Improved heuristic rule processing for more
   accurate spam filtering
•  Account (user) level statistics
•  Attachment text extraction and filtering for email
   policy enforcement
•  Collect mail from a POP3 mailbox
•  Scheduled server statistic reports
•  And so much more…
RelayFax Network Fax Manager
— 7.0.0 Coming in December

RelayFax Network Fax Manager 7.0.0 is coming with some exciting new features including Fax Over IP (FoIP) and an improved user interface. If you're not currently using RelayFax for your business, download a free 30-day trial to see the benefits of getting rid of the old clunky fax machine and to start enjoying faxing without leaving your desk.
Stay Current and Keep Your Business Protected

Renew your product license today to stay current with the latest releases of MDaemon Email Server for Windows and all of your Alt-N products.
Help Spread the Word

Help Alt-N's awareness in the user community by offering comments to any of the following web sites:

Now you can connect with over 200 other MDaemon professionals on the LinkedIn social network site. Request to join the MDaemon User Community.

Check out the latest MDaemon User Community discussion on personalizing WorldClient.

Check out our new YouTube.com channel featuring company profile information, product videos, and links to our partners' videos. Please help us to share this information by subscribing to our channel, commenting on our videos, and giving us friend status.

Are you one of the 400,000 members of the Spice Works Community? If so, cast your vote to keep MDaemon at the top of the "Best Email Server" list.

MSExchange.org & ServerFiles.com
Have you had a positive experience using SecurityGateway for Exchange/SMTP Servers? Help spread the word and let others know your success by visiting SecurityGateway's listings on MSExchange.org or ServerFiles.com.

CNET Download.com & Tucows.com
Do you think the MDaemon Email Server is a great messaging product? Help tell others by submitting a review at the bottom of Download.com's MDaemon Email Server page or Tucows' MDaemon Email Server for Windows page. Registration might be required on either site if you are not an existing member.

Be sure to add an RSS feed from the blog Everything MDaemon to your list of resources. It's another way to continue building a strong user community.
Newsletter Archive

Missed the last edition of News@Alt-N? Don't worry, because now all editions of News@Alt-N are archived on our Literature page. It's also a great place to find the latest product data sheets, white papers, product reviews, and case studies.

We would like to hear from you. If you have comments or suggestions on this specific newsletter, please let us know by sending an email to marketing@altn.com.

Copyright © 2009 Alt-N Technologies, a subsidiary of Research In Motion.
MDaemon is a registered trademark of Alt-N Technologies. All rights reserved.
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Alt-N Technologies respects the personal nature of email communication. Every effort is made to offer only information that may be of value to you or your business. If you wish to change your email preferences for the type of information you wish to receive please update your profile. Please do not respond to this email as this account is not monitored on a regular basis. For prompt response, please contact marketing@altn.com, or Alt-N Technologies, Ltd., 2550 SW Grapevine Parkway, Suite 150, Grapevine, Texas 76051.

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